QBE Insurance Reviews

I’ve been with QBE Insurance for a while now, it’s been smooth overall. The website is easy enough to get around, and whenever I need my policy documents, they’re right there, which is handy.

The only thing, really, is that my premium went up more than I was expecting this year. I understand prices change, and all that, but it still stings a bit. It’s not enough to make me leave just yet, but I’ll definitely be keeping an eye on it, when renewal comes around again

I had to go through QBE after a small car accident, it was easier than I expected. The repair shop they sent me to seemed really switched on, and the car looks good as new now. It did take a little longer than I was hoping, but nothing too frustrating. Small win for me: I managed to get everything sorted without having to chase people nonstop, which was a relief. Overall, I’d use them again.

I had to go through my broker to deal with qbe, and yeah, it just wasn’t a smooth experience. Nothing dramatic happened, but the whole thing felt slow, and I kept getting the sense that messages were just being passed around without anyone really taking ownership.

I only had a few basic questions about my policy, which is what made it more annoying. One person would come back with one answer, then someone else would say something slightly different. And then I’d have to follow up again, which starts to feel like a lot when you’re just trying to understand your own cover.

It wasn’t the worst customer service I’ve ever had, to be fair, but it did make something fairly simple feel more stressful than it needed to be. Maybe that’s just the broker setup, I don’t know, but I expected clearer communication from qbe overall.

Before buying, I couldn’t really find the info I needed in plain English. A lot of it felt vague, and I ended up having to dig around just to get answers to basic questions.

I tried updating my policy from my phone, the mobile site was rough. It kept freezing, and some of the buttons either didn’t load right or wouldn’t respond. I gave it about 20 minutes before I finally gave up. Not the end of the world, but this definitely needs to be fixed

I got a quote from qbe it was way higher than the other ones I checked. The cover seem similar, so I didn’t really see why I’d pay that much more. It might works for some people, but for me the price just didn’t make sense.

I tried to cancel my policy it was more of a hassle than I thought it would be. The website wasn’t super clear, so I ended up having to follow up a few times to get it sorted. A friend had actually recommended them to me, so I was a bit disappointed with how annoying the cancellation process turned out to be. Not the worst experience ever, but definitely frustrating.

My experience with QBE was frustrating when it came to payments. I was just looking for a little flexibility based on my budget timing, but it felt like there weren’t many options to work with. I couldn’t easily adjust the payment date or split things up in a way that made sense for me, which made the whole process more stressful than I expected

I was just trying to log in and check some policy details, and somehow the whole thing turned into this annoying loop. I couldn’t get into my account, so I tried the reset, but then the reset process basically sent me right back around again. Super frustrating, especially when you’re not trying to do anything complicated, just access your own information online.

For the price, this cover is decent. It does what it’s supposed to do and feels like good value overall. The claim process took a bit longer than I expected, which had me wondering if there was some mysterious back-office delay going on, but it got sorted in the end. Not perfect, but I’d still say it’s worth it.

I needed help and customer service took forever to get back to me. I had to chase them twice, like some kind of unpaid follow-up assistant, and when they finally replied, the answer was basic. Not the absolute worst experience ever, but definitely frustrating

The assessor was fair and took the time to explain things clearly. It did move a bit slower than I expected, though, and some of the waiting felt unnecessary

So far, my bills have mostly lined up with what I expected, which I appreciate. Nothing has really caught me off guard, and it’s been nice not having to chase down any surprises.

I’ve been waiting for weeks now, and from my point of view, that just feels way too long for a claim to be handled. I understand these things can take time, but the lack of progress has been frustrating...

My first impression of QBE Insurance was bad. I tried to get a complaint sorted out, but I just kept getting passed from one person to another, and in the end nothing really changed. It felt like nobody actually wanted to take responsibility, which made the whole thing really frustrating

I waited days just to get a response, and when they finally replied, it didn’t really help with anything. Come on now, if support is going to take that long, at least make the answer useful

I got a quote, but the coverage choices felt limited for what I was looking for. It wasn’t awful, but there just wasn’t much flexibility. On top of that, the whole process felt a bit carelessly handled, like my needs weren’t really being paid attention to.

My claim was denied, and it felt really unfair. I’m not saying it’s a scam, but the whole process left me feeling like I didn’t really get a fair shot

The renewal process was so much more annoying than I expected. I felt like I had to practically chase them down just to get basic info, and when the renewal details finally showed up, it was late enough to make the whole thing unnecessarily stressful. Such a simple thing somehow turned into a mini ordeal

Trying to get a quote, was more messing around than I expected. The pages were feeling slow, and some details I had to type in again, which was annoying. It did work in the end, but smooth it was not.